/* ═══════════════════════════════════════════════════════════════
   MECIVI — Support Chat Widget
   Floating bubble (bottom-right) + expandable panel, plus the
   shared markup used inside the /account Support tab.
   ═══════════════════════════════════════════════════════════════ */

/* ── BUBBLE (collapsed) ─────────────────────────────────────── */
/* Sized to match the scroll-top button so they align nicely. */
.sc-bubble {
  position: fixed; bottom: 24px; right: 28px;
  width: 44px; height: 44px; border-radius: 50%;
  background: linear-gradient(135deg, var(--accent) 0%, var(--accent2) 100%);
  color: #fff;
  display: flex; align-items: center; justify-content: center;
  border: none; cursor: pointer;
  box-shadow:
    0 6px 20px rgba(196,114,58,0.38),
    inset 0 1px 0 rgba(255,255,255,0.45);
  transition: transform .2s, box-shadow .2s;
  z-index: 9998;
}
.sc-bubble:hover {
  transform: translateY(-2px);
  box-shadow: 0 10px 28px rgba(196,114,58,0.5), inset 0 1px 0 rgba(255,255,255,0.5);
}
.sc-bubble svg { width: 20px; height: 20px; stroke: #fff; fill: none; stroke-width: 2; }
.sc-bubble .sc-badge {
  position: absolute; top: -3px; right: -3px;
  min-width: 20px; height: 20px; padding: 0 5px;
  border-radius: 10px;
  background: #d44a3a; color: #fff;
  font-size: 11px; font-weight: 700;
  display: flex; align-items: center; justify-content: center;
  border: 2px solid var(--cream);
  box-shadow: 0 2px 6px rgba(212,74,58,0.45);
}
[data-theme="dark"] .sc-bubble .sc-badge { border-color: #1a1614; }

/* ── PANEL (expanded) ───────────────────────────────────────── */
.sc-panel {
  position: fixed; bottom: 24px; right: 24px;
  width: 360px; height: 520px; max-height: calc(100vh - 48px);
  display: none; flex-direction: column;
  border-radius: 22px;
  background: var(--glass-tint, rgba(255,255,255,0.78));
  backdrop-filter: blur(50px) saturate(1.8);
  -webkit-backdrop-filter: blur(50px) saturate(1.8);
  box-shadow:
    inset 0 1px 0 var(--glass-inset-top, rgba(255,255,255,0.85)),
    inset 0 -1px 0 var(--glass-inset-bottom, rgba(0,0,0,0.04)),
    var(--glass-ambient-xl, 0 28px 80px rgba(184,134,11,0.12), 0 8px 28px rgba(0,0,0,0.12));
  overflow: hidden;
  z-index: 9999;
}
.sc-panel.sc-open  { display: flex; animation: sc-pop-in  .22s cubic-bezier(.4,0,.2,1) both; }
.sc-panel.sc-closing { display: flex; animation: sc-pop-out .22s cubic-bezier(.4,0,.2,1) both; pointer-events: none; }
@keyframes sc-pop-out {
  from { opacity: 1; transform: translateY(0)   scale(1); }
  to   { opacity: 0; transform: translateY(10px) scale(0.97); }
}

.sc-panel::before {
  content: ''; position: absolute; inset: 0;
  padding: 1px; border-radius: 22px;
  background: var(--glass-border-grad,
    linear-gradient(135deg,
      rgba(255,255,255,0.95) 0%,
      rgba(255,255,255,0.18) 18%,
      rgba(255,255,255,0)    50%,
      rgba(196,114,58,0)     50%,
      rgba(196,114,58,0.06)  75%,
      rgba(196,114,58,0.22)  100%));
  -webkit-mask: linear-gradient(#000 0 0) content-box, linear-gradient(#000 0 0);
  -webkit-mask-composite: xor;
          mask-composite: exclude;
  pointer-events: none;
}

@keyframes sc-pop-in {
  from { opacity: 0; transform: translateY(14px) scale(0.97); }
  to   { opacity: 1; transform: translateY(0)   scale(1); }
}

/* Header */
.sc-head {
  display: flex; align-items: center; justify-content: space-between;
  gap: 8px; padding: 14px 16px;
  border-bottom: 1px solid var(--border, rgba(0,0,0,0.07));
  position: relative; z-index: 1;
}
.sc-title {
  display: flex; flex-direction: column;
}
.sc-title b {
  font-family: var(--font-serif, 'Playfair Display', Georgia, serif);
  font-size: 1.05rem; color: var(--text);
}
.sc-title small {
  font-size: 0.68rem; letter-spacing: 0.12em; text-transform: uppercase;
  color: var(--muted); margin-top: 2px;
}
.sc-close {
  width: 30px; height: 30px; border-radius: 8px;
  background: transparent; border: 1px solid var(--border, rgba(0,0,0,0.08));
  color: var(--muted); cursor: pointer;
  display: flex; align-items: center; justify-content: center;
  transition: all .18s;
}
.sc-close:hover { color: var(--accent); border-color: var(--accent-border); }
.sc-back {
  margin-right: auto;
  background: transparent; border: none; color: var(--muted);
  font-size: 0.78rem; cursor: pointer; padding: 4px 8px;
  display: inline-flex; align-items: center; gap: 4px;
}
.sc-back:hover { color: var(--accent); }

/* Body container */
.sc-body {
  flex: 1; min-height: 0; overflow-y: auto;
  padding: 16px;
  position: relative; z-index: 1;
}

/* Anonymous prompt */
.sc-anon {
  display: flex; flex-direction: column; align-items: center; gap: 12px;
  text-align: center; padding: 40px 16px;
  color: var(--muted);
}
.sc-anon b { color: var(--text); font-size: 1rem; }
.sc-anon p { font-size: 0.86rem; max-width: 240px; }
.sc-anon a.sc-cta {
  display: inline-flex; align-items: center; justify-content: center;
  padding: 10px 22px; border-radius: 12px;
  background: linear-gradient(135deg, var(--accent) 0%, var(--accent2) 100%);
  color: #fff; font-weight: 600; font-size: 0.86rem;
  text-decoration: none; box-shadow: 0 4px 12px rgba(196,114,58,0.35);
  transition: transform .18s, box-shadow .18s;
}
.sc-anon a.sc-cta:hover { transform: translateY(-2px); box-shadow: 0 8px 20px rgba(196,114,58,0.45); }

/* Tab toggle (My tickets / New) — sliding-pill style matches the
   homepage bestseller tabs. The indicator is positioned/animated
   in JS via inline transform + width. */
.sc-tabs {
  position: relative;
  display: flex; gap: 0;
  background: var(--accent-dim, rgba(196,114,58,0.08));
  border-radius: 999px; padding: 4px;
  margin-bottom: 14px;
  /* Force LTR so DOM-order tabs and the absolutely-positioned indicator
     (which uses left + translateX) stay aligned even on RTL pages.
     Without this, in RTL the indicator highlighted the wrong tab,
     making users click the visually-opposite button. */
  direction: ltr;
}
.sc-tab-indicator {
  position: absolute; top: 4px; left: 4px;
  height: calc(100% - 8px); width: calc(50% - 4px);
  border-radius: 999px;
  background: var(--white, #fff);
  box-shadow: 0 2px 6px rgba(0,0,0,0.06);
  transform: translateX(0);
  transition: transform .42s cubic-bezier(0.34, 1.4, 0.64, 1);
  pointer-events: none; z-index: 0;
}
.sc-tabs[data-sc-active="new"] .sc-tab-indicator { transform: translateX(100%); }
[data-theme="dark"] .sc-tab-indicator { background: rgba(255,236,200,0.14); box-shadow: 0 2px 6px rgba(0,0,0,0.35); }
.sc-tab {
  position: relative; z-index: 1;
  flex: 1; padding: 8px 12px;
  border-radius: 999px; background: transparent; border: none;
  font-size: 0.8rem; font-weight: 600; letter-spacing: 0.02em;
  color: var(--muted); cursor: pointer;
  transition: color .25s ease;
}
.sc-tab.sc-tab-on { color: var(--accent); }
[data-theme="dark"] .sc-tab.sc-tab-on { color: var(--accent-light, var(--accent)); }

/* Tab content slide transition between views */
.sc-tab-pane {
  transition: opacity .28s cubic-bezier(.22,.61,.36,1), transform .28s cubic-bezier(.22,.61,.36,1);
}
.sc-tab-pane.sc-tab-pane-out-left  { opacity: 0; transform: translateX(-22px); pointer-events: none; }
.sc-tab-pane.sc-tab-pane-out-right { opacity: 0; transform: translateX( 22px); pointer-events: none; }
.sc-tab-pane.sc-tab-pane-in-left   { animation: sc-pane-in-l .3s cubic-bezier(.22,.61,.36,1) both; }
.sc-tab-pane.sc-tab-pane-in-right  { animation: sc-pane-in-r .3s cubic-bezier(.22,.61,.36,1) both; }
@keyframes sc-pane-in-l {
  from { opacity: 0; transform: translateX(-22px); }
  to   { opacity: 1; transform: translateX(0); }
}
@keyframes sc-pane-in-r {
  from { opacity: 0; transform: translateX( 22px); }
  to   { opacity: 1; transform: translateX(0); }
}

/* Ticket list */
.sc-tlist { display: flex; flex-direction: column; gap: 10px; }
.sc-tcard {
  padding: 12px 14px; border-radius: 14px;
  background: var(--white, #fff);
  border: 1px solid var(--border, rgba(0,0,0,0.07));
  cursor: pointer; transition: border-color .15s, transform .15s;
}
.sc-tcard:hover { border-color: var(--accent-border); transform: translateY(-1px); }
[data-theme="dark"] .sc-tcard { background: rgba(255,255,255,0.04); }

.sc-thead { display: flex; align-items: center; justify-content: space-between; gap: 8px; margin-bottom: 4px; }
.sc-tsubject { font-weight: 600; color: var(--text); font-size: 0.88rem; flex: 1; min-width: 0;
               white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sc-tmeta { font-size: 0.72rem; color: var(--muted); }

.sc-badge {
  font-size: 0.65rem; font-weight: 700; letter-spacing: 0.08em;
  text-transform: uppercase; padding: 2px 7px; border-radius: 999px;
}
.sc-badge.sc-open    { background: rgba(76,175,80,0.15);  color: #2e7d32; }
.sc-badge.sc-pending { background: rgba(255,152,0,0.15);  color: #c77a00; }
.sc-badge.sc-closed  { background: rgba(0,0,0,0.10);      color: var(--muted); }
[data-theme="dark"] .sc-badge.sc-open    { background: rgba(76,175,80,0.20);  color: #7bd07e; }
[data-theme="dark"] .sc-badge.sc-pending { background: rgba(255,152,0,0.22);  color: #ffb74d; }
[data-theme="dark"] .sc-badge.sc-closed  { background: rgba(255,255,255,0.10); color: var(--muted); }

/* Empty state */
.sc-empty {
  text-align: center; padding: 36px 12px;
  color: var(--muted); font-size: 0.86rem;
}

/* Pager */
.sc-pager {
  display: flex; align-items: center; justify-content: center; gap: 10px;
  margin-top: 12px; font-size: 0.78rem; color: var(--muted);
}
.sc-pager button {
  background: transparent; border: 1px solid var(--border, rgba(0,0,0,0.10));
  color: var(--muted); border-radius: 8px; padding: 4px 10px;
  cursor: pointer; font-size: 0.78rem;
}
.sc-pager button:not(:disabled):hover { color: var(--accent); border-color: var(--accent-border); }
.sc-pager button:disabled { opacity: 0.4; cursor: default; }

/* New ticket form */
.sc-form { display: flex; flex-direction: column; gap: 10px; }
.sc-form label {
  font-size: 0.72rem; font-weight: 600; letter-spacing: 0.08em;
  text-transform: uppercase; color: var(--muted);
}
.sc-form input, .sc-form textarea {
  width: 100%; padding: 10px 12px;
  border: 1px solid var(--border, rgba(0,0,0,0.10));
  border-radius: 10px;
  background: var(--white, #fff);
  color: var(--text);
  font-family: inherit; font-size: 0.88rem;
  resize: vertical;
}
.sc-form textarea { min-height: 110px; line-height: 1.5; }
.sc-form input:focus, .sc-form textarea:focus {
  outline: none; border-color: var(--accent-border);
  box-shadow: 0 0 0 3px var(--accent-dim, rgba(196,114,58,0.10));
}
[data-theme="dark"] .sc-form input, [data-theme="dark"] .sc-form textarea {
  background: rgba(255,255,255,0.04); border-color: rgba(255,255,255,0.10);
}

.sc-submit {
  display: inline-flex; align-items: center; justify-content: center;
  padding: 11px 18px; border-radius: 12px; border: none;
  background: linear-gradient(135deg, var(--accent) 0%, var(--accent2) 100%);
  color: #fff; font-weight: 600; font-size: 0.86rem;
  cursor: pointer; box-shadow: 0 4px 12px rgba(196,114,58,0.35);
  transition: transform .15s, box-shadow .15s, opacity .15s;
}
.sc-submit:hover:not(:disabled) { transform: translateY(-1px); box-shadow: 0 8px 18px rgba(196,114,58,0.45); }
.sc-submit:disabled { opacity: 0.6; cursor: default; }

.sc-msg {
  font-size: 0.78rem; padding: 8px 12px; border-radius: 8px;
  display: none;
}
.sc-msg.sc-err { display: block; background: rgba(212,74,58,0.10); color: #b8392a; }
.sc-msg.sc-ok  { display: block; background: rgba(76,175,80,0.10); color: #2e7d32; }
/* Dark mode: lift text + fill so the messages stay legible on dark glass. */
[data-theme="dark"] .sc-msg.sc-err { background: rgba(212,74,58,0.18);  color: #ff9c8e; }
[data-theme="dark"] .sc-msg.sc-ok  { background: rgba(76,175,80,0.18);  color: #8fe095; }

/* Conversation view — header + scrollable messages + pinned reply box.
   The shell stretches to fill .sc-body and lets only .sc-msgs scroll so
   the textarea + Send button stay anchored at the bottom no matter how
   many messages land in the thread. */
.sc-chat-shell {
  display: flex; flex-direction: column;
  height: 100%; min-height: 0;
}
.sc-conv-head {
  display: flex; align-items: center; justify-content: space-between; gap: 8px;
  padding-bottom: 10px; margin-bottom: 12px;
  border-bottom: 1px solid var(--border, rgba(0,0,0,0.07));
  flex-shrink: 0;
}
.sc-conv-title { font-weight: 600; color: var(--text); font-size: 0.92rem;
                 white-space: nowrap; overflow: hidden; text-overflow: ellipsis; flex: 1; min-width: 0; }
.sc-msgs {
  display: flex; flex-direction: column; gap: 12px;
  padding-bottom: 8px;
  flex: 1 1 0;
  min-height: 0;
  overflow-y: auto;
  scroll-behavior: smooth;
  overscroll-behavior: contain;
}

.sc-msg-row { display: flex; flex-direction: column; max-width: 88%; }
.sc-msg-row.sc-from-user  { align-self: flex-end;   align-items: flex-end; }
.sc-msg-row.sc-from-admin { align-self: flex-start; align-items: flex-start; }
.sc-msg-label {
  font-size: 0.66rem; letter-spacing: 0.08em; text-transform: uppercase;
  color: var(--muted); margin-bottom: 4px;
}
.sc-bubble-msg {
  padding: 10px 13px; border-radius: 14px;
  font-size: 0.86rem; line-height: 1.45;
  word-wrap: break-word; white-space: pre-wrap;
}
.sc-from-user .sc-bubble-msg {
  background: linear-gradient(135deg, var(--accent) 0%, var(--accent2) 100%);
  color: #fff; border-bottom-right-radius: 4px;
}
.sc-from-admin .sc-bubble-msg {
  background: var(--white, #fff);
  border: 1px solid var(--border, rgba(0,0,0,0.07));
  color: var(--text); border-bottom-left-radius: 4px;
}
[data-theme="dark"] .sc-from-admin .sc-bubble-msg { background: rgba(255,255,255,0.05); border-color: rgba(255,255,255,0.10); }

.sc-msg-time { font-size: 0.66rem; color: var(--muted); margin-top: 3px; }

.sc-reply {
  display: flex; flex-direction: column; gap: 8px;
  padding-top: 12px; margin-top: 12px;
  border-top: 1px solid var(--border, rgba(0,0,0,0.07));
  flex-shrink: 0;
}
.sc-reply textarea {
  width: 100%; min-height: 70px;
  padding: 10px 12px; border-radius: 10px;
  border: 1px solid var(--border, rgba(0,0,0,0.10));
  background: var(--white, #fff);
  color: var(--text); font-family: inherit; font-size: 0.86rem;
  resize: vertical; line-height: 1.45;
}
[data-theme="dark"] .sc-reply textarea { background: rgba(255,255,255,0.04); border-color: rgba(255,255,255,0.10); }
.sc-reply textarea:focus {
  outline: none; border-color: var(--accent-border);
  box-shadow: 0 0 0 3px var(--accent-dim, rgba(196,114,58,0.10));
}
.sc-locked {
  font-size: 0.78rem; color: var(--muted);
  padding: 12px; text-align: center;
  background: var(--accent-dim, rgba(196,114,58,0.06));
  border-radius: 10px; line-height: 1.5;
  flex-shrink: 0;
  margin-top: 12px;
}

/* Mobile: near-fullscreen */
@media (max-width: 720px) {
  .sc-panel {
    width: 96vw; height: 80vh; max-height: 80vh;
    bottom: 12px; right: 2vw; left: 2vw;
    border-radius: 18px;
  }
  .sc-bubble { bottom: 24px; right: 28px; width: 44px; height: 44px; }
}

/* ── ACCOUNT TAB CONTAINER ──────────────────────────────────── */
/* The /account "Support" tab reuses the same widget controls but
   in full-page layout. We just constrain max width and apply
   the panel-style chrome on top of the existing acc-panel glass. */
.sc-acc-wrap {
  display: flex; flex-direction: column;
  min-height: 400px;
}
.sc-acc-wrap .sc-body { padding: 0; overflow: visible; }
.sc-acc-wrap .sc-tabs { max-width: 320px; }
.sc-acc-wrap .sc-chat-shell { height: auto; }
.sc-acc-wrap .sc-msgs { min-height: 200px; max-height: 520px; overflow-y: auto;
                        padding: 14px; border: 1px solid var(--border, rgba(0,0,0,0.07));
                        border-radius: 14px; background: var(--white, #fff);
                        flex: 0 1 auto; }
[data-theme="dark"] .sc-acc-wrap .sc-msgs { background: rgba(255,255,255,0.03); }
.sc-acc-wrap .sc-msg-row { max-width: 70%; }
.sc-acc-wrap .sc-form input, .sc-acc-wrap .sc-form textarea { max-width: 560px; }
.sc-acc-wrap .sc-tlist { max-width: 640px; }

/* Hide the close button inside the account tab — it lives inside
   the page itself, not as a popover. */
.sc-acc-wrap .sc-close { display: none; }

/* When the conversation is in the account tab, give the back
   button extra space and use a nicer label. */
.sc-acc-wrap .sc-conv-head { max-width: 720px; }

/* ── Typing indicator (admin is typing → Mecivi mark + bouncing dots) ── */
.sc-typing {
  display: flex; align-items: flex-end; gap: 8px;
  padding: 6px 14px 10px;
  animation: sc-typing-fadein .25s ease both;
}
.sc-typing-avatar {
  width: 30px; height: 30px; border-radius: 50%;
  background: var(--cream, #f9f7f4);
  border: 1px solid rgba(196,114,58,0.20);
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0; overflow: hidden;
  box-shadow: 0 2px 6px rgba(28,28,30,0.08);
}
.sc-typing-avatar img { width: 100%; height: 100%; object-fit: contain; padding: 4px; }
.sc-typing-bubble {
  background: var(--accent-dim, rgba(196,114,58,0.10));
  border: 1px solid rgba(196,114,58,0.16);
  border-radius: 16px 16px 16px 4px;
  padding: 8px 12px;
  display: inline-flex; align-items: center; gap: 4px;
  min-height: 30px;
}
.sc-typing-dot {
  width: 6px; height: 6px; border-radius: 50%;
  background: var(--accent, #C4723A);
  display: inline-block;
  animation: sc-typing-bounce 1.1s infinite ease-in-out;
}
.sc-typing-dot:nth-child(1) { animation-delay: 0s; }
.sc-typing-dot:nth-child(2) { animation-delay: 0.15s; }
.sc-typing-dot:nth-child(3) { animation-delay: 0.30s; }
@keyframes sc-typing-bounce {
  0%, 60%, 100% { transform: translateY(0);    opacity: 0.55; }
  30%           { transform: translateY(-5px); opacity: 1; }
}
@keyframes sc-typing-fadein {
  from { opacity: 0; transform: translateY(4px); }
  to   { opacity: 1; transform: translateY(0); }
}
[data-theme="dark"] .sc-typing-avatar {
  background: rgba(255,255,255,0.10);
  border-color: rgba(255,236,200,0.20);
}
[data-theme="dark"] .sc-typing-bubble {
  background: rgba(255,236,200,0.10);
  border-color: rgba(255,236,200,0.18);
}