General Terms and Conditions of Sale

1. Seller Identity

The website mecivi.com (the “Site”) and all sales conducted through it are operated by:

• Trading name: Mecivi
• Registered address: Via Monte Piana 16, 20138 Milano (MI), Italy
• Partita IVA (VAT): IT10508330965
• REA Milano: MI-2544791
• SDI (Codice Destinatario): E06UCUD
• Email: [email protected]
• Business hours: Monday–Friday, 09:00–18:00 CET

References to “Mecivi”, “we”, “us”, or “our” throughout these terms refer to the entity above.

2. Scope and Acceptance

These General Terms and Conditions of Sale (“Terms”) govern every purchase made through mecivi.com. They are published in compliance with D.Lgs. 70/2003 (e-commerce regulations) and, where applicable, D.Lgs. 206/2005 (Codice del Consumo).

By placing an order, the Customer expressly accepts these Terms in their entirety. If the Customer is purchasing in a professional capacity (“B2B”), certain consumer-protection provisions do not apply; see Section 11.

We reserve the right to update these Terms at any time. The version in force at the time of order placement governs that transaction. Continued use of the Site after an update constitutes acceptance of the revised Terms.

3. Products

Mecivi offers professional HORECA equipment (hotel, restaurant, café) sourced directly from world-class manufacturers. All products are:

• Manufactured in Italy unless explicitly stated otherwise;
• CE marked and accompanied by the relevant Declaration of Conformity where required by EU Directive 2006/42/EC (Machinery Directive) or applicable regulations;
• Designed for professional commercial use; some may not be suitable for domestic environments.

Product images, descriptions, and specifications on the Site are provided by manufacturers and are as accurate as reasonably possible. Minor variations in colour, finish, or dimensions may occur. Technical specifications prevail over images.

Products shown as “In Stock” are generally available from the manufacturer within the stated lead time. We do not hold inventory; all orders are fulfilled to order from the manufacturer's production or warehouse.

4. Pricing and VAT

All prices on the Site are expressed in Euros (€). USD prices, where shown, are indicative conversions only; final charges are in EUR.

VAT Treatment

• Sales to Italian individuals (B2C): Italian VAT (IVA) at the applicable rate (currently 22% for most commercial equipment) is included in the displayed price or added at checkout.
• Sales to EU businesses with a valid VAT number: Intra-Community supply — VAT is reverse-charged under Art. 7-bis D.P.R. 633/1972 and EU Directive 2006/112/EC. The Customer must provide a valid EU VAT number.
• Sales outside the EU: Italian VAT does not apply; however, import duties, customs fees, and local taxes may be payable by the Customer at the destination country. Mecivi is not responsible for these charges.

Prices are subject to change without notice until an order is confirmed. Obvious pricing errors (e.g., an item listed at €1 due to a system error) may be corrected by us, with the Customer given the option to proceed at the correct price or receive a full refund.

5. Orders and Contract Formation

The contract of sale is formed as follows, in accordance with Art. 13 D.Lgs. 70/2003:

1. Offer: The Customer submits an order via the Site or by direct quote request;
2. Order confirmation: We send an automatic acknowledgement email confirming receipt of the order. This acknowledgement is not an acceptance;
3. Acceptance: The contract is formed when we send a separate order acceptance email confirming the product's availability and the estimated dispatch date, or when we process the Customer's payment, whichever is earlier;
4. Invoice: A formal Italian tax invoice (fattura) will be issued in accordance with D.P.R. 633/1972 and Italian electronic invoicing obligations.

We reserve the right to refuse any order at our sole discretion, including due to stock unavailability, suspected fraud, or export control considerations. If we cancel an accepted order, we will provide a full refund within 14 days.

6. Payment

The following payment methods are accepted:

• Bank transfer (bonifico bancario): Payment details are provided on the order confirmation. Orders are processed once funds are credited.
• Card payments (Stripe): Visa, Mastercard, American Express. Processed securely via Stripe Inc. We do not store card details.
• Cryptocurrency: Bitcoin (BTC), USDT (ERC-20), USDT (TRC-20). Exchange rate is fixed at the time of payment confirmation. Crypto payments are final and non-refundable in crypto; refunds, if due, are issued in EUR.

For large orders (€10,000+), a deposit of up to 50% may be required before production or shipping commences, with the balance due before dispatch. This will be stated in the quotation.

Payments are processed in Italy and are subject to Italian anti-money-laundering regulations (D.Lgs. 231/2007).

7. Delivery and Shipping

We ship worldwide via insured freight carriers (DHL, FedEx, or specialist machinery freight for large items).

Lead Times

Standard lead times are shown on each product page. These are estimates provided by manufacturers and are not guaranteed. Delays caused by the manufacturer, carrier, customs, or force majeure events do not entitle the Customer to cancel the contract or claim damages, unless the delay exceeds 30 days beyond the stated estimate for B2C customers (per Art. 61 Codice del Consumo).

Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and dimensions. For heavy machinery (> 150 kg), a separate freight quote will be provided. Free shipping may be offered on orders exceeding the threshold stated on the Site (€5,000 at the date of publication).

Customs and Import Duties

For deliveries outside the EU, the Customer is responsible for all import duties, customs clearance fees, and local taxes. Mecivi ships DAP (Delivered At Place) per Incoterms® 2020 unless otherwise agreed in writing.

Delivery Address

It is the Customer's responsibility to provide a complete and accurate delivery address. Mecivi is not liable for delays or non-delivery caused by an incorrect address. Redelivery fees will be charged to the Customer.

8. Transfer of Risk

Risk in the goods passes to the Customer upon delivery to the carrier nominated by Mecivi (“ex works” from the manufacturer's premises for B2B) or upon physical delivery to the Customer or a person authorised by the Customer (for B2C consumers, per Art. 63 Codice del Consumo).

All shipments are insured. In the event of visible damage upon delivery, the Customer must:

1. Note the damage on the carrier's delivery receipt before signing;
2. Photograph the packaging and goods immediately;
3. Notify Mecivi at [email protected] within 48 hours of delivery with photographic evidence.

Failure to follow this procedure may prejudice the Customer's right to a claim under the carrier's insurance policy.

9. Conformity and Warranty

For Consumer Customers (B2C)

Consumer customers benefit from the legal guarantee of conformity under Arts. 128–135 Codice del Consumo (implementing EU Directive 2019/771). Mecivi guarantees that goods conform to the contract for 24 months from the date of delivery.

In the event of a conformity defect within 24 months, the Consumer is entitled to, in order of preference: repair, replacement, a price reduction, or full refund, in accordance with Art. 130 Codice del Consumo.

For Professional Customers (B2B)

B2B customers are covered by the manufacturer's commercial warranty, typically 12–24 months as stated on the product page. The Italian Civil Code guarantee for latent defects (Art. 1490 c.c.) applies, with claims to be raised within 8 days of discovery and no later than 1 year from delivery (Art. 1495 c.c.).

Exclusions

The warranty does not cover defects caused by: improper installation not carried out by a qualified technician; misuse or use contrary to the manufacturer's instructions; normal wear and tear; accidental damage; unauthorised modifications; or use of non-original spare parts.

10. Right of Withdrawal (Consumer Customers Only)

Consumer customers have the right to withdraw from the contract without providing any reason within 14 calendar days from the date of delivery of the goods.

How to Exercise the Right

To exercise the right of withdrawal, the Consumer must send an unequivocal statement to [email protected] before the 14-day period expires. The Consumer may use the standard withdrawal form provided in Annex I, Part B of EU Directive 2011/83/EU, though this is not mandatory.

Return of Goods

The Consumer must return the goods within 14 days of communicating the withdrawal decision. Return shipping costs are borne by the Consumer unless the goods are defective or incorrectly delivered. Goods must be returned in their original packaging, unused, and with all accessories and documentation.

Refund

Mecivi will refund all payments received, including standard delivery costs (but not supplemental costs for non-standard delivery), within 14 days of receiving the returned goods or proof of return, whichever is earlier. The refund will use the same payment method as the original transaction unless agreed otherwise.

Exceptions

The right of withdrawal does not apply to: goods made to the Consumer's specifications or clearly personalised; goods that may deteriorate or expire rapidly; sealed goods that are not suitable for return for hygiene reasons once unsealed. Heavy industrial machinery that has been installed may be subject to a deduction reflecting diminished value.

11. B2B Purchases

Where the Customer is a business entity, sole trader, or individual acting within their trade, business, or profession, the following applies:

• The statutory right of withdrawal under Section 10 does not apply;
• The 24-month legal conformity guarantee does not apply; manufacturer's commercial warranty governs instead;
• Any cancellation of an accepted order by the Customer may give rise to liability for the purchase price, manufacturer's restocking fee, and any costs already incurred by Mecivi;
• The Customer is responsible for verifying that the purchased equipment meets local regulatory requirements for use in a commercial environment;
• Pursuant to Art. 1341 Codice Civile, the Customer expressly approves, by placing an order, any clause in these Terms that may be considered onerous under Italian law, including limitations of liability (Section 13) and the choice of jurisdiction (Section 15).

12. Intellectual Property

All content on mecivi.com — including but not limited to text, images, product descriptions, logos, trade names, and source code — is the exclusive property of Mecivi or its licensors and is protected by Italian and EU intellectual property law.

Product images and technical documentation remain the property of the respective manufacturers. No content may be reproduced, distributed, or used commercially without prior written permission.

13. Limitation of Liability

To the maximum extent permitted by applicable Italian law:

• Mecivi's aggregate liability arising from or relating to a contract shall not exceed the price paid by the Customer for the goods giving rise to the claim;
• Mecivi is not liable for indirect, incidental, or consequential loss, including loss of profit, loss of revenue, or business interruption, except where caused by Mecivi's gross negligence or wilful misconduct;
• Mecivi is not liable for damage caused by improper installation, use contrary to manufacturer instructions, or third-party modifications.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law under the Italian Civil Code or the Codice del Consumo.

14. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under the contract to the extent caused by circumstances beyond its reasonable control (“Force Majeure Event”), including acts of God, natural disasters, pandemics, wars, strikes, government actions, or disruptions to international logistics.

A party invoking Force Majeure must notify the other within 5 business days of the event arising. If a Force Majeure Event continues for more than 60 days, either party may terminate the contract by written notice, with the Customer entitled to a full refund of any amounts paid for undelivered goods.

15. Governing Law and Jurisdiction

These Terms and all contracts concluded through mecivi.com are governed by Italian law, without prejudice to any mandatory consumer-protection rules applicable in the Customer's country of habitual residence.

For Consumer customers: disputes shall be subject to the jurisdiction of the courts of the Consumer's place of domicile or residence, as mandated by Art. 33(2)(u) Codice del Consumo. Consumers may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

For B2B customers: the exclusive jurisdiction of the Court of Parma, Italy is agreed, pursuant to Art. 28 c.p.c.

16. Contact and Complaints

For any questions, complaints, or warranty claims, contact us at:

• Email: [email protected]
• Response time: We aim to respond within 2 business days.

Consumer customers who are not satisfied with our response may contact the Arbitro per le Controversie Finanziarie (ACF) or the appropriate Alternative Dispute Resolution (ADR) body, and may submit a complaint via the EU ODR platform referenced above.