Returns & Refunds

1. Consumer Right of Withdrawal

If you buy as a consumer (an individual purchasing outside a trade, business or profession) you may withdraw from the contract without giving any reason within 14 calendar days of the delivery date, under Arts. 52–59 of the Italian Codice del Consumo, implementing EU Directive 2011/83/EU.

This statutory right applies to consumer purchases only. Business (B2B) orders are covered in Section 9 below.

2. How to Start a Return

Send an unequivocal statement of withdrawal to [email protected] before the 14-day period ends, quoting your order number. You may use the model withdrawal form in Annex I(B) of EU Directive 2011/83/EU, but it is not required.

We will confirm receipt and send return instructions, including the address and any paperwork needed for cross-border shipments.

3. Return Window and Condition

Return the goods within 14 days of telling us you are withdrawing. Items must come back in their original packaging, unused, and with all accessories, manuals and documentation.

You may handle goods only as you would in a shop to establish their nature and function; any diminished value from handling beyond that may be deducted from your refund.

4. Return Shipping Costs

You bear the cost of returning the goods, unless they are defective or were sent in error, in which case we cover return shipping in full. For heavy or oversized items we can arrange a freight collection and deduct the actual cost from your refund.

5. Refunds

We refund all payments received, including the standard delivery cost (but not any extra you paid for a non-standard delivery), within 14 days of receiving the goods back or your proof of return, whichever is earlier.

Refunds are issued to the original payment method unless we agree otherwise. Crypto payments are refunded in EUR at the value paid.

6. Exceptions

The right of withdrawal does not apply to: goods made to your specification or clearly personalised; goods that deteriorate or expire quickly; and sealed goods unsuitable for return for hygiene reasons once unsealed. Heavy industrial machinery that has already been installed may be subject to a deduction reflecting its diminished value.

7. Faulty or Incorrect Items

If an item arrives faulty, damaged in transit or not as ordered, contact [email protected] — within 48 hours for visible transit damage (see Shipping & Delivery). We arrange repair, replacement or a full refund at no cost to you, including return shipping.

8. Warranty and Conformity

Consumer customers have the legal guarantee of conformity under Arts. 128–135 Codice del Consumo (EU Directive 2019/771): goods are guaranteed to conform to the contract for 24 months from delivery. Within that period you are entitled, in order, to repair, replacement, a price reduction or a refund.

The guarantee does not cover fair wear and tear, accidental damage, improper installation, misuse, unauthorised modification, or use of non-original parts.

9. Business (B2B) Orders

Where you buy in a professional capacity, the statutory 14-day withdrawal right and the 24-month consumer conformity guarantee do not apply. Goods are covered by the manufacturer's commercial warranty (typically 12–24 months, stated on the product page), and latent-defect claims follow Arts. 1490–1495 of the Italian Civil Code.

Cancelling an accepted B2B order may incur the manufacturer's restocking fee and any costs already incurred. Contact us and we will confirm what applies to your order.

10. Questions

Any question about a return, withdrawal or refund: email [email protected] (Monday–Friday, 09:00–18:00 CET). We aim to reply within 2 business days.